Satisfied or refunded!

Have you changed your mind? You have the possibility to return the product to the conditions below. In this case please use the return form at the bottom of this page, you will receive a return slip with all instructions to return your product.

 

retraction:

You have 14 days calendar from the receipt of the articles to retract. This duration is extended to 30 days calendar for watches. In case of exchange or refund, it will be your responsibility to return the items concerned in absolutely new condition, unused, in their original packaging with all protections, accessories, instructions, instructions, all intact with a copy of the invoice.

In the event of exercise of the right of retraction, Aero Avenue will ensure the refund of the sums paid, without expenses, with the exception of the expenses of return.

Important: We do not return for pilot helmets, for hygiene reasons, or for custom-made items such as Laco Erbstück.

Free returns:

Some products are marked at the time of purchase with the label "free return". These products are shipped with a free return code that accompanies the delivery note. In this case you have 7 days calendar to return the product in free return by inserting in advance the free return code in the form below. The carrier to use will be communicated to you with the return voucher and you will be refunded your shipping costs with the refund of the product.

Guarantee:

The guarantee that applies is that of the manufacturers of the products marketed by EZC GROUP SA - Aero Avenue, as a rule a 2-year guarantee. In case of breakdown, the customer can contact the services of EZC GROUP SA - Aero Avenue, at the following telephone number 00352 26176226, or better using the return form below by selecting the type of return "guarantee"To get a good return guarantee with the return procedure. In all cases a copy of the invoice must be attached to the shipment. No returns will be accepted without a copy of the invoice.

 

Shipping costs are the responsibility of the sender except the products in "free return" (see above).

Shipping costs, batteries / batteries are not part of the warranty.

 

I want to return a product

Please fill out the form below